Datagram offers its colocation customers the opportunity to use our professional engineers as its eyes, ears and hands. Remote Hands will allow your IT staff to complete basic tasks for your mission-critical IT systems without having to be physically present. As an added benefit, all of our colocation customers receive one (1) hour of complimentary Remote Hands a month.
Remote Hands is offered at all Datagram colocation data centers and is available 24x7x365. Remote Hands support includes the following:
- On-site technical assistance
- Visual verification to assist remote troubleshooting efforts
- Swapping removable media (tapes, CDs, DVDs, etc.)
- Pushing a button or toggling a switch on hardware equipment
- Power cycling equipment
- Shipping and handling RMA equipment
- Inventorying/Labeling equipment or taking digital photos
Colocation customers sometimes require more then just basic remote hands support, so Datagram offers more advanced support via Smart Hands, which allows our customers to fully leverage the knowledge and expertise of our highly skilled engineers.
Smart Hands is offered at all Datagram colocation data centers and is available 24x7x365. Smart Hands support includes:
- Racking-and-stacking of new equipment
- Cable management designs and deployment
- Wiring services such as moving, securing, or terminating cables
- Relaying equipment status and typing commands onto a pre-installed consolet
- Installing, replacing/removing equipment components (e.g. router/switch, internal module or card, disk drive, memory, etc.)
- Moving or securing cables or customer-side cross-connects
- Installing OS and/or application software with default or specific configurations based on customer-provided instructions
- Advanced systems or network configuration or troubleshooting
- Advanced operating system or applications troubleshooting
Datagram's highly skilled and versatile support engineers are able to fully manage any hosting environment, regardless of size or complexity, and they're available round the clock - 24 hours, 7 days a week. Our specialty is available in all areas – hardware customization, OS optimization, network design and implementation, database administration, web and application support, scripting and more.
Datagram provides full hardware, network and OS support for all dedicated hosting services.
Hardware Support – Datagram provides a 100% guarantee on all of the hardware it supplies. Datagram will troubleshoot and replace any hardware that becomes defective, with absolutely no additional cost to the customer.
OS Support/Management – Since a stable and secure operating system is a prerequisite for any successful server-based infrastructure, full OS support and management is included with all dedicated hosted environments.
Network Support – Ensuring 100% network uptime and low latency comes standard with Datagram's SLA guarantee. Datagram's network engineers are constantly monitoring all incoming and outgoing connections to the Internet so that you don't have to. In addition, since we consider ourselves to be the experts, we're always available to design, configure and implement the best network topology to achieve maximum network throughput and security for your hosting environment.
Datagram's engineers are also always available to provide the following support:
Web/Application Support – We understand that each hosting environment has unique server requirements and support needs, but we also know that most web-based applications rely on industry standard web server applications and infrastructure. So whether you're hosting a blog, an e-commerce website, an online marketing promotion, a gaming platform or a custom business application, Datagram's system engineers are always available to provide support and consultation on your customized hosting solution and mission critical applications.
Database Administration – Creating a robust, secure and highly available database infrastructure is important for any server-based website or application housing critical data or information. Our team of DBA's (Database Administrator's) can help you build and support your database application for full optimization and availability. Support includes database installation and configuration, database mirroring and monitoring, server clustering, database software patches and upgrades, maintenance and support.